Refund Policy

1. General Policy

Formulas and Beyond is dedicated to delivering high-quality, personalised tutoring and academic support. This refund policy explains our approach to changes in scheduling, cancellations, and service dissatisfaction, ensuring transparency and fairness.

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2. Refund Eligibility

Refunds may be issued under the following circumstances:

Tutor Cancellation

If a lesson must be cancelled by the tutor and cannot be rescheduled, a full refund for that session will be provided, unless the booking was made in bad faith (e.g., harassment or abuse).

Client Cancellation (with 24+ Hours' Notice)

Sessions may be cancelled or rescheduled with at least 24 hours’ notice.  

• For package bookings, partial refunds for unused sessions are available only after at least 80% of the package is completed, and will be recalculated using the standard hourly rate, not the discounted rate.

Late Cancellations and No-Shows

• If less than 24 hours’ notice is given, or the student does not attend and does not inform the tutor beforehand, refunds cannot be provided.  

• Exceptions may be granted for genuine emergencies at the tutor’s discretion.

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3. Package Bookings

For block bookings (such as 5 or 10 lesson packages):

• Refunds for unused sessions are available after at least 80% of the package has been attended.

• Completed sessions will be recalculated at the standard hourly rate.

• Once all sessions in a package are completed, refunds are not available.

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4. Past Paper Marking / Feedback Services

• If a marking/feedback service is purchased but you change your mind before submitting work, a full refund is available.

• Once marking has begun and feedback delivered, refunds are not offered.

• If feedback is unreasonably delayed beyond agreed timelines, partial or full refunds may be considered.

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5. Dissatisfaction with a Lesson

Formulas and Beyond strives for every session to meet expectations. If dissatisfied with a lesson, please notify within 48 hours:

• Options may include a free follow-up session, partial refund, or credit towards future sessions, as appropriate.

• Proof of the issue (such as technical disruptions or misunderstandings) may be requested to help resolve concerns constructively.

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6. Digital Products

All sales of digital products are final and non-refundable.

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7. How to Request a Refund

To request a refund, email formulasandbeyond@gmail.com with:

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• Your full name

• Session date(s)

• Reason for request

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Refunds are normally processed within 5–7 business days using your original payment method.

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8. Right to Refuse Refunds

Formulas and Beyond reserves the right to decline refund requests that do not meet these terms or are made in bad faith.

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9. Changes to This Policy

This policy may be revised. The latest version will be available on our website or provided upon request.